When I get the tech support call, it only takes a few minutes to explain how to change the default to Reader but this is a huge waste of time. So, even if Adobe Acrobat Reader DC is installed and passes the requirements check, the user still cannot open my product because their system is set to open the PDF with Edge not Reader. In the "Requirements" section of InstallShield it has the option to check for Adobe Reader 10 or Reader 9.0 but these are the older versions that will not work.ġ) how do I edit or create the requirement for Adobe Acrobat Reader DC (not Acrobat Reader 10)? I know that if I "right click" the requirement, then there is an option to "Create a New" requirement but this was too technical for me - just did not know how to proceed.Ģ) Is there a way to ensure that Adobe Acrobat Reader DC is set as the default application? The problem I have run into is that when users upgrade to Windows 10, it automatically changes their default PDF viewer from Reader to Microsoft Edge. Adobe Acrobat Reader DC not responding correctly can be caused by any number of factors, from installing the wrong version to a lack of updates.
And to create, protect, convert, and edit PDFs, try out Acrobat Pro. For my application, the user must have the most current Adobe Acrobat Reader DC installed on their computer. View, sign, collaborate on, and annotate PDFs with our free Adobe Acrobat Reader.
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